Terms of Use

Last updated 17 August 2026.

These terms govern the use of Requestable, a service operated by ITjustworks Ltd, registered in England and Wales, registered office 113 Romford Road, London, United Kingdom, E15 4LY. Where a signed agreement exists between ITjustworks Ltd and a customer, that agreement takes precedence over anything below that conflicts with it.

1. What Requestable Does

Requestable records purchase requests and expense claims, routes them to the people a customer's own Scheme of Delegation names, records each approval, refusal and request for information with the person and the time, produces documents such as purchase orders, and keeps the attachments and correspondence that belong to a request. Its purpose is to make an approval process a customer already has quicker to follow and easier to evidence.

2. What Requestable Does Not Do

Requestable is not an accounting system. It keeps no ledgers, performs no bookkeeping, produces no statutory accounts or returns, calculates no tax, and makes no payment. It does not connect to a bank. It does not hold bank account numbers, sort codes or card details, and no field in it asks for them.

Requestable holds no certification, accreditation or approval of any kind for auditing, financial reporting, financial management or public-sector procurement, and nothing in it should be presented to a third party as if it did. The record it produces is a record of what was requested and approved within the customer's own process. It is not an audited record, and it is not evidence that a decision complied with any legal or regulatory framework.

Where a figure in Requestable and a figure in a customer's finance system disagree, the finance system is the authoritative record of what was committed and paid. Requestable records intent and authorisation; the finance system records money.

Nothing produced by Requestable, and nothing said by us about it, is professional, legal, accounting, audit or procurement advice.

3. Who Is Responsible for What

The customer is responsible for the accuracy of what its staff enter; for configuring the platform to match its own Scheme of Delegation, financial regulations and thresholds, and for keeping that configuration correct as they change; for deciding who may approve what, and for keeping those people's accounts current when staff join and leave; for compliance with the Academy Trust Handbook and any other framework that applies to it; and for its own retention decisions.

We are responsible for providing the service with reasonable skill and care, for keeping the customer's data separate from every other customer's, for processing it only on the customer's instructions as set out in the privacy notice and any data processing agreement, and for telling the customer promptly and honestly when something has gone wrong.

Requestable applies the routing rules it is given. It does not judge whether a decision was correct, permitted or properly authorised, and it cannot detect that a customer has configured its own delegation incorrectly.

4. Accounts and Access

Access is by an account issued by the customer's own organisation, and a person may use only their own. Customers are responsible for removing access when a member of staff leaves. Accounts must not be shared, and approvals must not be made on another person's behalf except through the delegation feature provided for that purpose, which records the fact.

Requestable must not be used to store data unrelated to purchasing and approvals, and in particular must not be used to store special category personal data or information about pupils.

5. Availability

We aim to keep the service available at all times and to make planned interruptions outside school hours, but the service is provided without any guaranteed level of availability unless a signed agreement says otherwise. Approvals are not time-critical in the sense that a payment system is: if the platform is unavailable, an approval can be made by the customer's ordinary fallback process and recorded afterwards, and we recommend every customer keeps one.

6. Data, Backups and Deletion

The customer's data belongs to the customer. How it is handled, where it is stored and who else processes it are set out in the privacy notice, which forms part of these terms.

A nightly copy of each customer's database is taken and kept for the period that customer configures, and once a week one of those copies is restored into a scratch database and checked against its own fingerprint so that the copies are known to work rather than assumed to. Backups reduce the consequences of a mistake; they are not a guarantee against loss, and customers with a regulatory obligation to retain records should not rely on Requestable as their only copy.

On request, and on termination, we will provide the customer's data in a portable form and then delete it.

7. Fees

Fees, payment terms and notice periods are set out in the customer's own agreement. Nothing on this page varies them.

8. Limits of Our Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that, and to the extent the law allows: we are not liable for any loss arising from a decision made or not made using Requestable, from a purchase authorised through it, from an error or omission in what a customer's staff entered, from a customer's configuration of its own approval rules, or from any failure by a customer to comply with a legal or regulatory obligation. We are not liable for indirect or consequential loss, or for loss of profit, revenue, savings, goodwill or reputation. Our total liability in any twelve-month period is limited to the fees paid by that customer in that period.

9. Changes to These Terms

If these terms change materially, the date at the top changes and existing customers are told directly rather than left to notice. Previous versions are available on request.

10. Governing Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

11. Contact

Write to [email protected].